Refund Policy
We're confident you'll love LearnLingo.ai. But if you're not completely satisfied, we offer a hassle-free refund process.
Our Guarantee
7-Day Window
Full refund within 7 days of purchase
Quick Processing
Refunds processed within 24-48 hours
Original Payment
Refunded to your original payment method
Refund Eligibility
When you can request a refund
Eligible for Refund:
- New Subscriptions: Within 7 days of initial purchase
- Technical Issues: Service unavailable due to our system errors
- Duplicate Charges: Accidental multiple payments
- Unauthorised Charges: Payments made without your consent
Not Eligible for Refund:
- After 7 Days: Subscriptions older than 7 days
- Renewal Payments: Automatic renewals (cancel before renewal date)
- Consumed Services: After extensive use of premium features
- Free Trial: Free trial periods are non-refundable
How to Request a Refund
Simple steps to get your refund
- 1
Contact Support
Email us at support@learnlingo.ai with your account email and order number
- 2
Provide Details
Include your purchase date and reason for refund (optional)
- 3
Confirmation
We'll confirm your refund within 24 hours via email
- 4
Receive Refund
Funds appear in your account within 5-10 business days (depending on your bank)
Processing Times
When to expect your refund
Credit/Debit Cards
5-10 business days
PayPal
3-5 business days
Bank Transfer
7-14 business days
Digital Wallets
1-3 business days
Cancellation vs Refund
Understanding the difference
Cancellation
- • Stops future charges
- • Access continues until end of billing period
- • Can be done anytime from account settings
- • No refund for current period
- • Can reactivate subscription later
Refund
- • Returns payment for current period
- • Access terminated immediately
- • Only within 7-day window
- • Money returned to payment method
- • Need new subscription to continue
Special Circumstances
Exceptions we consider
While our standard policy is 7 days, we understand exceptional situations may arise:
Medical Emergencies
Documented medical situations preventing service use
Technical Incompatibility
Service doesn't work on your device despite meeting requirements
Service Disruptions
Extended outages affecting your ability to use the service
Major Feature Changes
Removal of key features or significant price increases after purchase
Pro-Rated Refunds for Annual Plans
Fair refund calculation for yearly subscriptions
For annual subscriptions cancelled within the 7-day window, we calculate refunds based on actual usage:
Refund = Annual Fee - (Daily Rate × Days Used)
Example: Annual fee refunded pro‑rata based on days used
- Fair calculation based on actual usage time
- Transparent breakdown provided with refund
- No hidden fees or penalties
Frequently Asked Questions
Can I get a partial refund?
We offer full refunds within the 7-day window. Partial refunds are not available, but you can cancel to prevent future charges.
What if I forgot to cancel my subscription?
If you forgot to cancel and were charged for renewal, contact us immediately. While renewals typically aren't refundable, we may make exceptions if you haven't used the service in the new period.
Do refunds affect my account?
Yes, refunds terminate your premium access immediately. Your account remains active with free features, and you can resubscribe anytime.
Can I transfer my subscription instead of refunding?
Subscriptions are non-transferable. Each user needs their own account and subscription.
Need Help?
Our support team is here to help with any refund questions:
Response within 24 hours
Last updated: 14 December 2025
See also: Terms of Service • Privacy Policy • Pricing