Privacy Policy

Last Updated: March 21, 2025

1. Who We Are

LearnLingo.ai is operated by LearnLingo.ai Ltd.

We act as the data controller for personal information collected through our platform. For questions about data protection, please contact us at info@learnlingo.ai.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and profile settings.
• Payment Information: Credit card details, billing address, and other payment details (processed by our payment provider, Stripe).
• Profile Information: Language learning preferences, native language, and proficiency levels.
• User Content: Conversation data, voice recordings, written responses, and saved vocabulary.
• Journey Analytics: Milestone readiness scores, progress snapshots, and AI feedback summaries that power your personalised dashboard.
• Communications: Information you provide when contacting us for support or participating in surveys.

2.2 Information Collected Automatically

When you use our platform, we may automatically collect:

• Usage Data: Interaction data including exercises completed, time spent on the platform, and features used.
• Device Information: Device type, operating system, browser type, and internet connection.
• Location Information: General location based on IP address (not precise GPS data).
• Log Data: Server logs, error reports, and performance data.
• Cookies and Similar Technologies: Information collected through cookies and similar technologies. See our Cookie Policy for more details.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms, if you choose to connect your account.
• Our service providers who help us with fraud prevention and security.
• Partners with whom we offer co-branded services or joint marketing activities.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Providing and Improving Our Services

• Delivering personalised language learning experiences.
• Processing transactions and managing your account.
• Analysing usage to improve our platform and educational content.
• Surfacing journey dashboards, readiness alerts, and personalised milestones based on your progress data.
• Developing new features and services.
• Providing customer support and responding to inquiries.

3.2 AI-Powered Features

Our service uses artificial intelligence technologies to:

• Generate conversational language practice tailored to your level.
• Analyse your language use to provide feedback and corrections.
• Convert text to speech for pronunciation examples.
• Assess your speaking skills and provide improvement recommendations.

To enable these features, your conversation data and voice recordings are stored securely and processed by our trusted AI service providers in accordance with strict data processing agreements. These recordings and transcripts are used exclusively for providing our services and are not shared with third parties for other purposes.

3.3 Marketing and Communications

With your consent, we may use your information to:

• Send you promotional emails about new features, special offers, or other information we think you may find interesting.
• Provide updates about our services and changes to our policies.
• Measure the effectiveness of our marketing campaigns.

We tailor these communications using aggregated journey analytics (for example, milestone readiness status or recently unlocked content) and only send them when you have opted in.

You can opt out of marketing communications at any time by following the unsubscribe link in any message or contacting us directly.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Contract Performance: Processing necessary to provide our services as outlined in our Terms of Service.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and service improvement.
• Consent: Processing based on your specific consent, such as for marketing communications or optional features.
• Legal Obligation: Processing necessary to comply with our legal obligations under Irish and EU law.

5. How We Share Your Information

We may share your information with the following categories of recipients:

5.1 Service Providers

We share information with trusted third-party service providers who help us operate our business, including:

• Cloud hosting and storage providers.
• Payment processors.
• Customer support and communication tools.
• Analytics and performance monitoring services.
• AI service providers for conversation and voice processing.

These service providers are only authorised to use your information as necessary to provide services to us and are contractually obligated to protect your information under strict data processing agreements.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. International Data Transfers

LearnLingo.ai is based in Ireland, and your data is primarily stored and processed in the European Union. However, some of our service providers may be located outside the European Economic Area (EEA).

When we transfer personal data outside the EEA, we ensure adequate protection through:

• Relying on adequacy decisions by the European Commission.
• Using Standard Contractual Clauses approved by the European Commission.
• Implementing additional safeguards as required by the GDPR and other applicable data protection laws.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest.
• Regular security assessments and vulnerability testing.
• Access controls and authentication requirements.
• Staff training on data protection and security practices.
• Incident response procedures.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data in accordance with industry standards.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account information is retained while your account is active. If you request deletion of your account, we will delete or anonymise your personal information, except where we need to retain certain information for legitimate business or legal purposes.

Learning data and conversation history may be retained to provide you with insights into your progress, even after account deletion, but in an anonymised form that cannot be linked back to you.

9. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information in certain circumstances.
• Restriction: Request that we temporarily or permanently stop processing your personal information.
• Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: Object to processing based on legitimate interests, including profiling, and for direct marketing.
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us at info@learnlingo.ai. We will respond to your request within 30 days.

If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.

10. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files that are stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Necessary for the functioning of our website and services.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Remember your preferences and settings.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track marketing campaign performance.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws. You can see when this Privacy Policy was last updated by checking the "Last Updated" date displayed at the top.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@learnlingo.ai